Responsible Gaming
Gaming Should Be Entertainment, Not Income
Online pokies should be enjoyed as a form of entertainment only, never as a way to make money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to gamble legally in New Zealand. If you are under 18, please do not participate in any gambling activities. Parents and guardians are encouraged to discuss the risks of gambling with young people.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Constantly thinking about gambling or past gambling experiences
- Needing to gamble with increasing amounts to achieve the same excitement
- Chasing losses by gambling more to recover money you've lost
- Lying to family, friends, or therapists about the extent of your gambling
- Hiding gambling activity or concealing the amount of money spent
- Gambling as a way to escape problems or relieve stress
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Experiencing anxiety or irritability when trying to reduce or stop gambling
- Failed attempts to control or stop gambling
If you recognise these signs in yourself or someone you know, help is available.
Self-Help Tools & Safer Gambling Features
Most licensed online casinos offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive notifications during play reminding you how long you've been gambling
- Session Time Limits: Automatically log out after a set period of time
- Self-Exclusion: Temporarily or permanently exclude yourself from a casino or gambling platform
- Account Cooling-Off Periods: Take a break from gambling for a specified period
Use these tools proactively to maintain healthy gambling habits.
Support & Help Resources
If you need help, support is available 24/7. The following organisations provide free, confidential assistance:
New Zealand
- Problem Gambling Foundation – Free counselling and support services for New Zealanders affected by problem gambling. Call 0800 664 262 or visit their website for more information.
- Gambling Helpline Aotearoa – Confidential support available nationwide. Call 0800 GAMBLE (0800 426 253)
International Resources
- GamCare (UK): www.gamcare.org.uk – Free support and advice for gamblers in Great Britain
- GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme for online gambling
- Gambling Help Online (Australia): www.gamblinghelponline.org.au – Counselling and information for Australians
- Responsible Gambling Council (Canada): www.responsiblegambling.org – Evidence-based resources and support
- National Council on Problem Gambling (USA): www.ncpgambling.org – Helpline: 1-800-GAMBLER (1-800-426-2537)
If You're Struggling, Reach Out Today
Problem gambling is treatable, and recovery is possible. You are not alone. Professional counsellors and support services are available to help you regain control. There is no shame in asking for help – many people have successfully overcome gambling problems with proper support.
Contact the Problem Gambling Foundation on 0800 664 262 or Gambling Helpline Aotearoa on 0800 426 253 today.